ERP implementations are considerable investments designed to simplify day-to-day business processes. When implemented correctly, ERP solutions can guarantee incredible results for your business.

Effective and efficient ERP training is the basis of every successful ERP implementation and organizational change management plan. When end-users are properly trained and prepared for your system go-live date, you will see a direct impact on bottom-line results and overall ERP success.

So, what does an effective and efficient ERP training look like?

  1. Start early and plan effectively. The earlier you begin to plan your ERP training, the more success you will have. About 10-15 months prior to your system go-live, determine end-users and create a roadmap to migrate from the old system(s) to the new ERP solution.
  2. Align your training program with your organizational change management strategy. It’s human nature to be uncomfortable with change. So, develop a strategy to ensure that employees are informed of changes. Keep your mission in mind and make it clear to employees how these changes will help meet business goals.
  3. Rely on your partner for training sessions & advice. Your partner is a great resource, they have an abundance of ERP experience!! Your partner should provide trainings, and additional advice on how to get the most out of your ERP system. Choosing the right partner is essential for ERP implementation success. 
  4. Deliver role-based training. About 9-4 months prior to your go-live date, you should begin training. Your new ERP system will likely be used by many different employees, in many different departments, for many different purposes.  Role-based and process-based training allows you to train super- and end-users on the modules most relevant to their role and day-to-day activities. ERP training best practices.
    1. Super-users should be able to deliver assistance to your end-users. In other terms, “train the trainer”.
  5. Document your training materials. Educating employees on how to use your ERP solution goes beyond training and includes being ready with support materials and resources. Ask your partner to record live training sessions for future use.
  6. Resist the urge to cut down on your ERP training budget. When examining your budget for training, consider all the departments and personnel that need to be trained. Remember, if your employees are confident in using the ERP software, your business processes will become more efficient.
  7. Avoid the ‘one-and-done’ approach; invest in continuous training. ERP systems are constantly being upgraded and enhanced. Ongoing ERP software training will prepare your team to effectively do their job. The importance of ongoing software training.
  8. Seek feedback from your employees about training. Once your employees have become comfortable with the new ERP solution, ask about their experiences. Your employees can provide valuable feedback for improving future trainings.

Training is a key component of achieving long-term ERP success. The purpose of an ERP system is to make your daily business operations more efficient. But, if your employees don’t understand the value, or how to use the system, the investment is useless. There’s no magic solution for training your employees on a new ERP system, but these 8 key tips should help your business take full advantage of your system.

Looking to get your ERP implementation project started? ACC is here to help! Contact a support specialist today!

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