• Acumatica and Sage 100 Support
    Are you looking for a support program for your Acumatica or Sage 100 ERP? - Here's everything you need to know about your support options.

    With Acumatica and Sage 100, you can count on receiving personalized service and expert support from someone who actually understands your business needs. We use a multi-layered approach to support our customers:

    Access to ACC Software Solutions Live Support Team 

    You can get Acumatica and Sage 100 support the same way you purchased your ERP solution: through ACC Software Solutions, your partner who understands the unique needs of small to mid-sized businesses and is totally committed to your success. ACC Software Solutions will be with you through all stages of your Acumatica lifecycle.

    Contact the ACC Software Solutions Live Support team from 9:00AM – 5:00PM Eastern Time Monday – Friday. Please note live support hours may vary upon holidays.

    24/7 Direct Support from Acumatica

    The Acumatica Direct Customer Support program complements the support program you may already have with your Acumatica partner. In addition to the self-help services you can access through Acumatica Customer Portal, the Acumatica Direct Customer Support program allows you to choose the right level of support for your Acumatica solution. There are options for accessing help, technical resources, and troubleshooting information, including contacting product experts at Acumatica to help with your technical issues.

    Acumatica provides two levels of product support:

    • Basic Support – Basic Support is a program designed to provide fast and effective help with support issues and questions during business hours. It features access to the Acumatica Customer Portal and Knowledge Base for your how-to questions and known issues, unlimited number of cases to Acumatica product support, and developer support.
    • Premier Support – Premier Support is the perfect fit to ensure your success with Acumatica solution around the clock. This program provides all the benefits of Basic Support plus phone and chat access, priority support, and 24×7 availability.

    Access to support benefits are provided for up to four (4) named users for Premier Support and two (2) for Basic support. Access for additional users may be purchased for an additional fee.

    Acumatica’s Open University

    ACC Support Agreement Plan Details

    • Unlimited telephone support calls and live web support for new issues for: (read terms)
      • Acumatica
      • Sage 100
      • ACC Provided Business Intelligence Solution
      • ACC Provided Alerts and Notifications support for exiting alerts
      • ACC Provided in-software 3rd Party Enhancements* (Not any 3rd Party vendors annual fees for their subscription and support)
    • UPGRADES, and product patches.
    • Onsite and Special Project Rate 
    • Priority Access to a Support Analyst
    • Support calls are guaranteed to be responded to within 3 business hours. All payroll issues will receive immediate service.
    • Existing Employee Review Training Calls
    • New Employee Training Each Year
    • Discount on compatible checks and forms.
    • Discount on ACC’s training in our Cherry Hill, NJ Training Center, Online, and any Public Class we are hosting.
    • Yearly System Review.

    Not Included Billable Support Items: (read terms)

    • Acumatica Reports – new or modifications that take more than 30 minutes.
    • Third Party Enhancement and annual renewal fees that are outside of ERP system.
    • Non-supported applications.
    • Special Projects, APIs, custom integrations.
    • Hardware or equipment of any kind
    • Travel time, expenses, and on-site consulting.


  • Classroom Training Program FAQ
    Have you signed up for class and started to worry—about what to pack, how to dress, or even whether you'll need to provide your own lunch? We have done our best to answer those questions so you can be prepared and relaxed when you attend one of our Classroom Training Programs. (Looking for our Training Class Schedule?) We wish you the best in all your training experiences with us. Please feel free to e-mail us with any questions or concerns at

    Can I get CPE credits for this class?
    No. We are currently not offering CPE credits at this time.

    What should I do if I need to check my e-mail/take a phone call during class?
    As a courtesy to your instructor and other students, we request that phones and mobile devices are placed on silent or vibrate prior to the start of class. Your instructor will advise the class of scheduled break times at the beginning of the day so you can plan ahead to contact your office at these times. If you must take a call during the training session, please leave the room so as not to disrupt the other students’ learning.

    What if I signed up for the wrong class, or I need to leave early for a personal reason?
    It is our policy not to provide refunds to any registered student after the beginning of a class. If after showing up for your class you determine that it is the wrong level, you may hand back all course materials unmarked no later than the first break (10:30 am) on the first day of class. Your tuition will be not returned but will be applied as a credit to a future class for any student from your company. This credit will be available for 360 days, or until the next class is offered in your area. ACC Accounting Solutions, Inc reserves the right to withhold this credit if deemed appropriate. Please call us if you have specific questions on our policy.

    For our policy on refunds before your scheduled class date, please see our Cancellation Policy.

    If you have a personal reason that you feel you cannot learn in the environment of the class, we suggest that you promptly notify your instructor or our main office at 856-335-1010 and we will do our best to resolve your issue so that you can feel comfortable.

  • Live Web Training Class FAQ
    Have you signed up for one of our Live-Web classes and started to wonder how to prepare? Or are you looking for some more information before you dive in? Either way, we have done our best to answer your questions so you can get started learning stress-free. (Looking for our Training Class Schedule?) We wish you the best in all your training experiences with us. Please feel free to e-mail us with any questions or concerns at

    How often are Live Web classes offered?
    ACC offers Live Web Class every month for Management Reporter and FRx, and we also offer a variety of Sage 100Cloud classes.

    When does the class start? How long is a typical class?
    Live Web classes are normally scheduled to run from 9am to 4:30pm Central Time Zone (CST) in order to best accommodate our students from all over the US. This schedule includes two fifteen minute breaks and a one-hour lunch break.

    What is the cost of the course? Can more than one person sit in the Live Web class?
    The cost of each Live Web course is available on the course description page. If you wish to have additional students to observe they will need to register individually, ACC will provide a discounted fee for those organization that want to train additional people but not have them actively involved.   If the instructor determines that this request is being violated, the offender may be dropped from the meeting without recourse and no refund will be provided.

    What is the structure of the class? Is this an interactive class?

    The instructor introduces each topic, reviews the objectives for the exercises and leads the participants in completing each assignment. The instructor discusses the logic for each example and asks for feedback from students. Students are encouraged to do their own work and to ask questions.

    Each class is different, but the format is open and we invite discussion. The more you talk to us, the more you will get out of the course.

    Do the Live Web and classroom courses cover the same material?
    Yes. Course outlines are identical for Live Web and classroom courses. Outlines for all courses can be found on our site.

    How many students will be in my class?
    We conduct our scheduled classes with generally six students, and no more than eight students so that each student has the opportunity to discuss their needs effectively. If you prefer a private class for your company, ACC can accommodate you as long as you register at least three students.

    Are class materials sent out ahead of time?

    Yes, all required materials will be made available ahead of time.

    Registered participants of each FRx class will be sent a Microsoft FRx training manual and other items before the class date via UPS/Fedex.

    Microsoft Management Reporter training material is sent in an attached pdf via an email and should be printed prior to the start of the class.

    Sage 100 training participants who wish to purchase a training manual will be sent the manuals before the class date.

    What equipment setup is required for a Live Web class?

    Prior to class, registered participants will receive an email with instructions on how to join the class, including how to install GoToTraining and how to connect to the ACC Cloud Classroom Lab. The class instructor will be presenting course material via GoToTraining, which requires a small installation. It is very important that you have the ability to install programs on your PC. The hands-on portion of the class will require access to the Classroom Lab using RDP, in which we have a complete training version of the software.

    Both GoToMeeting and ACC Cloud Classroom Lab will take up a full screen. ACC recommends a two-monitor setup (or two computers) so that each window can be viewed on its own screen. This will give you the ability to watch the instructor in GoToMeeting at the same time you work with your own reports in Classroom Lab.

    As both GoToMeeting and ACC Cloud Classroom Lab are streaming over the internet, it is vital that you have high-speed internet access. Home DSL is sufficient for class.

    The telephone portion of the class is conducted over a conference bridge. Instructions for the conference call will be sent prior to class. We encourage class participation and all class attendees are welcome to speak on the conference call. (If your phone line plays music when you place a call on hold, please do not place the conference call on hold.) You will be on the phone for the entire day, so please be prepared for this.

    How do I listen to the webinar?
    We will provide a toll-free conference number for you to call each day. We recommend a phone with a speaker or a headset.

    Can I take the Live Web class from home?
    Yes. We recommend a DSL or cable internet connection. (We can arrange for you to test your connection beforehand.) We also suggest that you use a PC.  IOS may work as well but we teach using Windows operating system.

    How do I leave feedback for the class?
    At the end of day two, students are encouraged to complete an evaluation form for the class.

    Can I get CPE credits for taking a Live Web course?
    No. We are not offering CPE credits at this time.

    Will I receive a certificate upon completion of the course?

    Yes, students will be eligible to receive a certificate of completion upon request and completion of all course requirements, including a signed attendance sheet, and course evaluation.

    If experiencing technical difficulties, please ask your instructor for assistance (if already in the class) or call ACC Technical Support at 856-335-1010.

  • Remote Support Terms And Conditions
    Terms and conditions pertaining to our live support tool.

    NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THE REMOTE SUPPORT SERVICES, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, DO NOT ACCESS THE REMOTE SUPPORT SERVICES.These terms and conditions shall apply to all interactions between you and ACC Software Solutions. (“ACC Accounting Solutions, Inc.”) with respect to the Remote Support Services. ACC Software Solutions reserves the right to discontinue Remote Support Services to you at any time.

    You hereby authorize ACC Software Solutions to remotely access your systems and data through your computer(s) to provide support services to you and your company (the “Remote Support Services”). Using remote control software, ACC Software Solutions will have the ability to take control of your computer and evaluate reported support issues. Upon your request, the ACC Software Solutions support representative will have the option, in his or her sole discretion and judgment, to take one or more actions, including, without limitation, the following:

    (a) If the problem can be fixed by you through verbal instruction from ACC Software Solutions without the need for ACC Software Solutions to obtain remote access, then ACC Accounting Solutions will use reasonable efforts to so instruct you and fix the problem;

    (b) If the problem resides in the software configuration of the computer and can be corrected, ACC Software Solutions will use reasonable efforts to make the necessary changes to the configuration; and

    (c) If ACC Software Solutions reasonably determines that your data files must be downloaded in order to evaluate the problem and/or make more comprehensive changes, ACC Accounting Solutions may do so, but only with your prior permission.

    You understand and acknowledge that in some cases ACC Software Solutions may not be able to correct the reported support issue.


    ACC SOFTWARE SOLUTIONS SHALL NOT HAVE ANY OBLIGATIONS OR BE LIABLE FOR ANY OF THE FOLLOWING: (a) errors, omissions, defects, deficiencies in, or nonconformity of, any data modified by it; (b) claims in tort, whether or not arising in whole or in part from ACC Software Solutions´ fault, negligence, strict liability or product liability; and (c) claims for any indirect, incidental, special or consequential damage or for any loss of data, service, profit or use, even if ACC Software Solutions knows or should have known of the possibility of such damage or loss.

ACC Software Solutions Privacy Policy Notice

Effective 05/01/2010

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This notice applies to all information collected or submitted on the ACC Software Solutions, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • Email address
  • Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:

  • Name
  • Address
  • Phone Number

The Way We Use Information

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. The information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and we do not share with advertisers.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by contacting us and ask for your company profile report. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 856-335-1010 or send us an email at


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