ACC Software Solutions provides ongoing support for both Acumatica and Sage 100 customers. Whether you need help troubleshooting an issue, have a question about your ERP system, or want guidance on best practices, our support team is here to help.
Our support plans are designed to provide timely assistance from experienced ERP consultants who know your business and your system.
Support plans may include:
Services such as custom reports, custom integrations, APIs, special projects, hardware support, travel, and other consulting work are outside the scope of a standard support agreement and may be billed separately.
If you’re interested in learning more about our support plans or have questions about your current agreement, please contact our team. We’ll be happy to review your options.
In addition to support from ACC Software Solutions, Acumatica customers can purchase Acumatica Direct Support for access to additional technical resources directly from Acumatica.
Two support levels are available:
Basic Support
Premier Support
Includes everything in Basic Support, plus:
Acumatica Open University provides free online training resources, product documentation, and learning courses to help users expand their knowledge of the platform. It’s a great resource for both new and experienced users.
Sage University provides Sage 100 users with access to on-demand training, learning paths, and product update courses to help you build your skills and get the most from your ERP system.
Can I get CPE credits for this class?
No. We are currently not offering CPE credits at this time.
What should I do if I need to check my e-mail/take a phone call during class?
As a courtesy to your instructor and other students, we request that phones and mobile devices are placed on silent or vibrate prior to the start of class. Your instructor will advise the class of scheduled break times at the beginning of the day so you can plan ahead to contact your office at these times. If you must take a call during the training session, please leave the room so as not to disrupt the other students’ learning.
What if I signed up for the wrong class, or I need to leave early for a personal reason?
It is our policy not to provide refunds to any registered student after the beginning of a class. If after showing up for your class you determine that it is the wrong level, you may hand back all course materials unmarked no later than the first break (10:30 am) on the first day of class. Your tuition will be not returned but will be applied as a credit to a future class for any student from your company. This credit will be available for 360 days, or until the next class is offered in your area. ACC Accounting Solutions, Inc reserves the right to withhold this credit if deemed appropriate. Please call us if you have specific questions on our policy.
For our policy on refunds before your scheduled class date, please see our Cancellation Policy.
If you have a personal reason that you feel you cannot learn in the environment of the class, we suggest that you promptly notify your instructor or our main office at 856-335-1010 and we will do our best to resolve your issue so that you can feel comfortable.
How often are Live Web classes offered?
ACC offers Live Web Class every month for Management Reporter and FRx, and we also offer a variety of Sage 100Cloud classes.
When does the class start? How long is a typical class?
Live Web classes are normally scheduled to run from 9am to 4:30pm Central Time Zone (CST) in order to best accommodate our students from all over the US. This schedule includes two fifteen minute breaks and a one-hour lunch break.
What is the cost of the course? Can more than one person sit in the Live Web class?
The cost of each Live Web course is available on the course description page. If you wish to have additional students to observe they will need to register individually, ACC will provide a discounted fee for those organization that want to train additional people but not have them actively involved. If the instructor determines that this request is being violated, the offender may be dropped from the meeting without recourse and no refund will be provided.
What is the structure of the class? Is this an interactive class?
The instructor introduces each topic, reviews the objectives for the exercises and leads the participants in completing each assignment. The instructor discusses the logic for each example and asks for feedback from students. Students are encouraged to do their own work and to ask questions.
Each class is different, but the format is open and we invite discussion. The more you talk to us, the more you will get out of the course.
Do the Live Web and classroom courses cover the same material?
Yes. Course outlines are identical for Live Web and classroom courses. Outlines for all courses can be found on our site.
How many students will be in my class?
We conduct our scheduled classes with generally six students, and no more than eight students so that each student has the opportunity to discuss their needs effectively. If you prefer a private class for your company, ACC can accommodate you as long as you register at least three students.
Are class materials sent out ahead of time?
Yes, all required materials will be made available ahead of time.
Registered participants of each FRx class will be sent a Microsoft FRx training manual and other items before the class date via UPS/Fedex.
Microsoft Management Reporter training material is sent in an attached pdf via an email and should be printed prior to the start of the class.
Sage 100 training participants who wish to purchase a training manual will be sent the manuals before the class date.
What equipment setup is required for a Live Web class?
Prior to class, registered participants will receive an email with instructions on how to join the class, including how to install GoToTraining and how to connect to the ACC Cloud Classroom Lab. The class instructor will be presenting course material via GoToTraining, which requires a small installation. It is very important that you have the ability to install programs on your PC. The hands-on portion of the class will require access to the Classroom Lab using RDP, in which we have a complete training version of the software.
Both GoToMeeting and ACC Cloud Classroom Lab will take up a full screen. ACC recommends a two-monitor setup (or two computers) so that each window can be viewed on its own screen. This will give you the ability to watch the instructor in GoToMeeting at the same time you work with your own reports in Classroom Lab.
As both GoToMeeting and ACC Cloud Classroom Lab are streaming over the internet, it is vital that you have high-speed internet access. Home DSL is sufficient for class.
The telephone portion of the class is conducted over a conference bridge. Instructions for the conference call will be sent prior to class. We encourage class participation and all class attendees are welcome to speak on the conference call. (If your phone line plays music when you place a call on hold, please do not place the conference call on hold.) You will be on the phone for the entire day, so please be prepared for this.
How do I listen to the webinar?
We will provide a toll-free conference number for you to call each day. We recommend a phone with a speaker or a headset.
Can I take the Live Web class from home?
Yes. We recommend a DSL or cable internet connection. (We can arrange for you to test your connection beforehand.) We also suggest that you use a PC. IOS may work as well but we teach using Windows operating system.
How do I leave feedback for the class?
At the end of day two, students are encouraged to complete an evaluation form for the class.
Can I get CPE credits for taking a Live Web course?
No. We are not offering CPE credits at this time.
Will I receive a certificate upon completion of the course?
Yes, students will be eligible to receive a certificate of completion upon request and completion of all course requirements, including a signed attendance sheet, and course evaluation.
If experiencing technical difficulties, please ask your instructor for assistance (if already in the class) or call ACC Technical Support at 856-335-1010.
By initiating or participating in a remote support session with ACC Software Solutions (“ACC”), you acknowledge that you have read and agree to these Terms and Conditions. If you do not agree, please do not access or use ACC’s remote support services.
Remote Support Authorization
You authorize ACC Software Solutions to remotely access your computer systems and related data, with your permission, for the purpose of diagnosing, troubleshooting, and resolving reported support issues.
During a remote support session, an ACC support representative may perform one or more of the following actions, as appropriate:
ACC will make reasonable efforts to resolve reported issues; however, some issues may require additional services or may not be resolvable through remote support.
Customer Responsibilities
Customers are responsible for:
The use of remote support services does not relieve customers of their responsibility to maintain and protect their own systems and data.
Confidentiality and Privacy
ACC Software Solutions will treat information accessed during a remote support session as confidential and will access only the information reasonably necessary to provide the requested support services.
Information obtained during a support session will be used solely for the purpose of providing technical support and will be handled in accordance with applicable privacy laws and ACC’s privacy practices.
Security
Remote support sessions are initiated only with the customer’s consent. Customers may end a remote support session at any time by notifying the support representative or closing the remote support application.
While ACC uses commercially reasonable measures to provide secure remote support services, no method of electronic communication or remote access can be guaranteed to be completely secure.
Service Limitations
Remote support is provided on an “as is” and “as available” basis.
ACC Software Solutions does not warrant that every reported issue can be resolved through remote support and expressly disclaims all warranties, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
ACC is not responsible for issues resulting from:
Limitation of Liability
To the fullest extent permitted by law, ACC Software Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of profits, business interruption, or loss of use arising from or related to the use of remote support services, even if advised of the possibility of such damages.
ACC shall not be responsible for errors, omissions, defects, or inaccuracies in customer data or for any damages resulting from incomplete, inaccurate, or corrupted data.
Right to Refuse or Discontinue Service
ACC Software Solutions reserves the right to decline, suspend, or discontinue remote support services when necessary, including situations involving security concerns, misuse of the service, or issues that fall outside the scope of supported services.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles.
Effective 05/01/2010
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the ACC Software Solutions, Inc. website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. The information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and we do not share with advertisers.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
You can access all your personally identifiable information that we collect online and maintain by contacting us and ask for your company profile report. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please call us at 856-335-1010 or send us an email at info@4acc.com.
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