SAGE 100 TRAINING
(Formerly MAS 90 & MAS 200)

Distribution Applications Training
Sage 100 ERP Return Merchandise Authorization (RMA)

Effectively Track And Process Returns

The Sage 100 RMA module was designed to track and process returns by providing all the necessary data about the return. This course is divided into discussions of concepts, activities, review, and a lab. The Return Merchandise Authorization module provides a means to enter, track and resolve customer returns. It provides a link between Inventory Management and Sales Order. It handles activities for receiving returned items from the customer and shipping replacement items to the customer. In addition, it will handle activities for shipping returned items to the vendor and receiving replacement items from the vendor. RMA’s can then be analyzed to look for trends in returns for particular items or return reasons.

This class is ideal for

Sage 100 ERP users wanting to learn to track and process returns effectively

Topics Included

  • Understand the capabilities of the Return Merchandise Authorization module
  • Learn the steps necessary for setting up the module, as well as how it integrates with the other modules
  • Enter a replacement order or credit an order for a return
  • Track and resolve returns
  • Create an Xpress sales order, or a purchase order from the return
  • Print the necessary reports and update Sales Order and General Ledger
  • Use the reports and inquiry options

Advance Preparation:

None

Pre-requisites:

Experience navigating through the Windows operating system with a mouse and prior attendance in a Distribution Series class or equivalent knowledge

Course level:

Basic

Tuition:

$595 + $95 (plus tax and shipping) for Training Guide

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