ACC BLOG

The label “millennial” has adopted more than a few negative connotations.  Some prefer Gen Y, and google has coined the term Gen C but all of these labels describe the same group of people.  An entire generation of digital natives that will soon outnumber the generations of digital immigrants that came before them.

Sales tax expert Scott Peterson explains what the State and Federal government has in store for all things sales and use tax.

CRM software generally helps you manage these customer relationships in an organized way.  It also provides a centralized place to track prospect and customer interactions that is so important to running a business. 

In Sage 100 you can use Memos to attach documents for customers, vendors, orders, reciepts, items and a number of other areas. You can attach imported scanned documents or any file that could be useful such as an excel file or image. This is a great way to keep track of complicated orders or disputed transactions right in your ERP system.

Social customer relationship management (CRM) is essentially traditional CRM but evolved to be more social (go figure).  It utilizes back-end systems and processes for managing a company’s relationships with their consumers.  Social CRM is a key component of developing a social or collaborative business, both internally and externally.