Attendees to the Acumatica R2 2020 Virtual Launch were first to see the updates and improvements made to Acumatica. Below are some of the highlights to make this product more innovative and user friendly.



For the CRM function, enhancements have been made that allow for more accurate and longer contact information to be stored. Additionally, there are new capabilities that allow for a user to be named as in charge of a lead, contact, or business account among employees of the company. Overall, the CRM function is enhanced to improve relationships between contacts and accounts.

  • Enhancements to the Primary Contacts in Accounts: Acumatica allows for improved relationship between contacts and accounts
  • Address Enrichment Through the Third-Party Provider: Acumatica has new address functionality which gives users the ability to make address information more accurate, has been introduced
  • Enhancements to the Selection of Owners: In this new update, a user can choose a person who will be in charge of the record like a lead, contact, or business account, among employees of the company



In the Commerce function, new capabilities include Migration to the Core Product, UI Changes and Usability, Changes to the Fetch Data Form and Enhancements to the Import of Credit Card Payments. All of these changes are to improve the efficiency, accuracy, and ease of use within this function.


  • Migration to the Core Product: Acumatica no longer has BigCommerce and Shopify as a customization project instead this functionality is now part of the core product
  • UI Changes and Usability: This update provides many enhancements to e-commerce related forms to make these forms easier to use.
  • Changes to the Fetch Data Form: Acumatica has changed the name of Fetch Data to Prepare Data, users can only prepare data for synchronization on this form.
  • Enhancements to the Import of Credit Card Payments: A number of improvements have been made in relation to the import of payments based on credit card payment methods.



In the Construction function, capabilities were added to better customize the system to fit your company’s needs. Improvements have been made to the construction functionality, AIA reports, Application Number for Progress Billing and Substantiated Billing Reports. These new updates have allowed for more automation and less manual work.

  • Construction Functionality: Acumatica no longer provides Construction Functionality as a customization project instead it is migrated to a core project.
  • AIA Report Improvements: AIA Reports have been moved to the core project and its functionality has been improved.
  • Application Number for Progress Billing: Acumatica’s pro forma invoices that include progress billing lines now have automatically generated application numbers.
  • Improvements to Substantiated Billing Reports: Substantiated Billing Consolidated reports have been moved from Construction Reporting customization package to the core product with IDs been changed.



In the Finance section, improvements have been made to Credit Card Payments and Credit Memos. Payment profiles do not need to be saved when cards are processed. Moreover, Credit Memos with Retainage That are Paid by Line and Restricted Visibility of Customer records. Improvements made in this section increase security of customers and payment information.

  • Credit Card Payments with Optional Customer Payment Methods: In this new update, users can configure the system so that payment profile is not saved when cards are processed; data can be saved if the customers wants it saved
  • Credit Memos with Retainage That are Paid by Line: Acumatica allows for full retainage processing cycle along with AR invoices, making it possible to perform proper correction of project billing and proving corresponding changes in the AIA report.
  • Restricted Visibility of Customer Records: In this new update, customer accounts in Acumatica ERP can be associated with a branch, a company, or no entity.
  • Discounted Direct Input Mode for Credit Cards: Starting in this new enhancement, the direct input mode for entering credit card has been discontinued. The hosted form provided by the applicable processing center must be used to enter credit card data when customer payment methods are created for the payment methods based on credit cards.
  • Inter-company Sales: Acumatica now lets users process sales transactions between legal entities implemented as companies or branches in the same tenant


Order Management

In the Order Management section, improvements have been made to Prepayments for Sales Orders. Order Management forms are now able to be customized for a better customer experience. There is also a new workflow in Order Management the redesigns sales orders, shipments, and invoices to use the new workflow engine.

  • Enhancements in Prepayments for Sales Orders: Acumatica improved the credit terms for customers with the addition of the prepayment percent functionality
  • UI Changes Related to Payments and Prepayments: This update allows several order management forms to be redesigned to provide a better experience for customers
  • New Workflow in Order Management Documents: The R2 update redesigns sales orders, shipments, and invoices to use the new workflow engine


Other Updates Include

  • Improved Tax Management
  • Changes to the Branches form
  • Predefined user roles
  • The State Diagram
  • Changes to Fetch Data form
  • Grouping of Continuation Sheet
  • Changes in the Mobile App

Acumatica continues to uphold its promise to update their software twice a year: March and September. Within this new software, updates and changes have been made to create a better customer experience and be a more efficient system overall.

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