Annual Support
Agreement Highlights

Sage

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in Sage and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

Microsoft FRX

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in FRx and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite FRx specification sets
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite FRx specification sets
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

†Must be on the latest version to receive service pack downloads.

*Support hours are 9 am to 5 pm EST, and all work performed after hours will be billed at the special project rate.

Solutions by Industry

What's New

Painting the Picture for Postmodern ERP

The term “Postmodernism” is widely used to describe cultural changes to established structures and belief systems, often a direct retaliation against what is considered to be “modern” or the “modernist” movement that precedes the postmodernist movement.  Originally, Gartner referred to this movement as, “the devolution of modern ERP,” but ultimately recognized the similarities between this “devolution” and the postmodern art movement.  Both art and technology, and thus ERP, are exercises in and expressions of human imagination. Read More

Submitted by Jessica Glace on Fri, 10/20/17 - 11:41

Introducing the New and Improved ACC!

Big news! Today, after 21 years, ACC is ushering in an era of change with a massive modernization initiative! Since our founding in 1996, lots has changed within ACC, the enterprise software industry, and technology as a whole.  We have come to embrace change while still honoring our experiences.  It is a fine line, but one we are trying to walk day in and day out.  The next step for ACC is a fresh name, new look, modern style, and expanded portfolio.  Read More

Submitted by Jessica Glace on Fri, 10/13/17 - 11:10

What Is XBRL? – 2017 Changes To SEC Requirements

XBRL stands for eXtensible Business Reporting Language and is a technology for tagging data in order to identify and describe the information within an organizations financial statements.  Often referred to as “bar codes for reporting,” XBRL makes financial reporting more accurate and efficient by allowing tags to be associated with reported facts.  Read More

Submitted by John Smith on Thu, 10/12/17 - 9:24

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