ACC Support Plans | ACC Software Solutions

Sage

No Support Plan

Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel

Silver Support Plan

Unlimited telephone support calls and live web support for new issues (see terms)
Support covering error messages in Sage and the ACC Custom Programming
Support help in troubleshooting DTS and login issues
Top assistance from a qualified support analyst for new issues
Option of case submission via e-mail or fax
8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
Special project onsite rate: $185 per hour*
Annual year-end newsletter

Gold Support Plan

All items in the Silver Plan
Priority access to a support analyst
4 hour callback policy
Annual backup / offsite
10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
Special project onsite rate: $175 per hour*

Black Support Plan

All items in the Gold Plan
An assigned consultant–with a direct dial number–for personal support
2 hour callback policy
Monthly backup / offsite
Download and install service packs†
20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
Special project onsite rate: $155 per hour*

Microsoft FRX

No Support Plan

Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel

Silver Support Plan

Unlimited telephone support calls and live web support for new issues (see terms)
Support covering error messages in FRx and the ACC Custom Programming
Support help in troubleshooting DTS and login issues
Top assistance from a qualified support analyst for new issues
Option of case submission via e-mail or fax
8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
Special project onsite rate: $185 per hour*
Annual year-end newsletter

Gold Support Plan

All items in the Silver Plan
Priority access to a support analyst
4 hour callback policy
Annual backup / offsite FRx specification sets
10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
Special project onsite rate: $175 per hour*

Black Support Plan

All items in the Gold Plan
An assigned consultant–with a direct dial number–for personal support
2 hour callback policy
Monthly backup / offsite FRx specification sets
Download and install service packs†
20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
Special project onsite rate: $155 per hour*

†Must be on the latest version to receive service pack downloads.

*Support hours are 9 am to 5 pm EST, and all work performed after hours will be billed at the special project rate.

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