Annual Support
Agreement Highlights

Sage

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in Sage and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

Microsoft FRX

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in FRx and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite FRx specification sets
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite FRx specification sets
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

†Must be on the latest version to receive service pack downloads.

*Support hours are 9 am to 5 pm EST, and all work performed after hours will be billed at the special project rate.

Solutions by Industry

What's New

The 5 Most Common ERP Objections

Making the decision to upgrade from a basic accounting software to a robust ERP system can come with challenges. Not everyone will be on board or open to the idea of change. Throughout our years in practice, we have found the following common objections to adopting a new software.  Read More

Submitted by Ally Donahue on Fri, 01/22/21 - 11:33

ERP Hierarchy of Needs

Maslow's Hierarchy of Needs a psychological concept that people are willing to fulfill basic needs before pursuing higher level needs. This theory was created in 1943 by Abraham Maslow. The five levels, physiological, safety, connection, esteem, and self-actualization are all components of what humans need. Just like we need these basic necessities, so does a company when implementing a new ERP system. All five levels in an ERP sense are vital to future system success. Below you will find a creative infographic highlighting the similarities of each human need to each ERP need. Read More

Submitted by Ally Donahue on Fri, 01/15/21 - 12:36

Why an ERP System Isn’t “One Size Fits All”

Have you seen the phrase, “One Size Fits All”, marked on different types of clothing? Most items labeled as such usually are very plain and have a standard size to accommodate most. Of course there are outliers and truly not everyone can fit in a one sized option. This is also true of  ERP systems; they cannot be “One Size Fits All” due to complexities. Read More

Submitted by Ally Donahue on Fri, 01/08/21 - 10:27

Whatever Your ERP Needs, We Have the Solution!

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