Annual Support
Agreement Highlights

Sage

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in Sage and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

Microsoft FRX

No Support Plan
  • Special project, telephone, online, or onsite service rate: $250 per hour plus one way travel
Silver Support Plan
  • Unlimited telephone support calls and live web support for new issues (see terms)
  • Support covering error messages in FRx and the ACC Custom Programming
  • Support help in troubleshooting DTS and login issues
  • Top assistance from a qualified support analyst for new issues
  • Option of case submission via e-mail or fax
  • 8 hour callback policy: Support calls are guaranteed to be returned within 8 business hours (payroll issues will receive immediate service)
  • Special project onsite rate: $185 per hour*
  • Annual year-end newsletter
Gold Support Plan
  • All items in the Silver Plan
  • Priority access to a support analyst
  • 4 hour callback policy
  • Annual backup / offsite FRx specification sets
  • 10% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $175 per hour*
Black Support Plan
  • All items in the Gold Plan
  • An assigned consultant–with a direct dial number–for personal support
  • 2 hour callback policy
  • Monthly backup / offsite FRx specification sets
  • Download and install service packs†
  • 20% discount on training in our Cherry Hill, NJ training center, online training, and any public class we are hosting
  • Special project onsite rate: $155 per hour*

†Must be on the latest version to receive service pack downloads.

*Support hours are 9 am to 5 pm EST, and all work performed after hours will be billed at the special project rate.

Solutions by Industry

Manufacturing
Read More
Distribution
Read More
Medical
Read More
Financial
Read More
Services
Read More

What's New

Private versus Public Cloud

The term “cloud” has become common in the ERP world. Migration or moving to the cloud is becoming more popular as technology evolves. While your data can be moved to the cloud, there are different ways that data can be stored: public or private. Below are the differences between public and private cloud hosting environments. Read More

Submitted by Ally Donahue on Fri, 04/02/21 - 1:46

Your Brain on ERP

Just as your body needs your brain and central nervous system, your business needs an integrated ERP system. Read More

Submitted by Ally Donahue on Fri, 03/26/21 - 1:40

Benefits of Ongoing Staff Software Training

After ERP implementation, employees who will use the technology are trained on how to use the new software. However, software systems are constantly improving and updating which can cause employees confusion while working in the system. By hosting ongoing staff software training, your staff will feel confident and prepared to do their job effectively and be well versed in the updated technology.  Read More

Submitted by Ally Donahue on Fri, 03/19/21 - 1:44

Whatever Your ERP Needs, We Have the Solution!

Or call us for a free consultation 866-379-3799