In an article produced by Sage – What’s all the talk about? Integrating Sage CRM and Sage 100cloud.
If your organization still depends on spreadsheets and notes to manage customer-facing actions, you should know there is a better way — Customer Relationship Management, or CRM. A CRM is a process in which an organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Maybe you have a CRM application but aren’t fully utilizing the benefits because there’s a disconnect between the application and your ERP solution.
Sage CRM is a robust, affordable solution designed to integrate with Sage’s ERP applications, including Sage 100cloud. So, why should you consider investing in a CRM solution, and Sage CRM in particular?
According to Gartner, CRM software is the fastest growing software market in the world. While that’s an appealing fact, it likely isn’t enough to persuade you into adopting a CRM application. So, we’ve collected a few more facts that could provide you with a bit more motivation:
One word: Integration.
With Sage CRM and Sage 100cloud, integration means out-of-the-box balance — the two solutions communicate in real time, keeping everything in sync and ensuring that CRM users have access to the back-office data they need and that your ERP users have access to the sales, marketing, and customer service data they need.
According to Sage, here are a few examples of ways you can use Sage CRM at your organization to drive efficiency and improve service levels.
If you’re still depending on spreadsheets and notes to manage customer-facing actions, it’s time to upgrade your solution. At ACC Software Solutions, we understand the requirements of a successful business. Contact a team member to begin your journey to a more successful business!
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