In Acumatica, the purchasing process is usually finished once the goods have been delivered and received. However, some goods may come damaged or be the wrong shipment. In this case, items should be returned for a refund or replacement. Here is one way to return items through the purchase orders module.

Steps to Return Items in the Purchase Orders Module

  1. Locate the original PO or Receipt that the goods came from. Below I am starting on the receipt.  Notice on the top bar the RETURN function on the top screen



2. If you select the RETURN button you may get the message below. The message states that you need to select the check box on the lines for what Item you want to return.

3. By selecting the line item then selecting the RETURN you will start the return process


4. Notice the Type is a Return, you can return all of the quantity you received or just part of it. If you want to return ALL, just remove the check in the Hold box and then Release.

5. If you need to return only PART of the original quantity, then select the Receipt Quantity and enter how many units you want to return., then Release.

6. Once the release is complete you will see the status of Released, and the receipt number was changed from <NEW> to a number, the below example is “000042”

7. Additionally, if you go back to the Purchase Order Receipt List, you will see the Type in the list as a Return.


This general workflow of returns should help make the return process in the purchase options module smooth and easy to perform. If you would like more information on Acumatica and its capabilities, please contact 856-335-1010 or to learn more!

Was this article helpful? Please share this information with your connections and make sure to tag ACC Software Solutions in your post!

Solutions by Industry

What's New

Acumatica’s Configure-to-Order Manufacturing

Acumatica, a pioneer in cloud ERP solutions, takes the helm in empowering businesses with its Configure-to-Order (CTO) Manufacturing capabilities. Read More

Submitted by Stephanie Dean on Thu, 04/11/24 - 5:00

Spring Forward: Boost Efficiency with ERP

Spring forward with confidence by choosing the ERP solution that aligns with your business's growth trajectory. The right ERP is not just a tool; it's a catalyst for positive change, streamlining operations, and propelling your business toward a future of success and efficiency. Read More

Submitted by Stephanie Dean on Thu, 04/04/24 - 5:00

Choosing the Right ERP: Acumatica Cloud ERP vs. Odoo ERP

When choosing between Acumatica Cloud ERP and Odoo ERP, businesses must carefully evaluate their specific requirements, scalability needs, and integration capabilities. Read More

Submitted by Stephanie Dean on Tue, 04/02/24 - 5:00

Whatever Your ERP Needs, We Have the Solution!

Or call us for a free consultation 866-379-3799